Are you looking for Call Center and Customer Support service providers that can treat your clients better than your internal team do?
Our call center and customer support teams are psychology trained. This training gives our staff the ability to understand, interact and effectively respond to your customers even when they are in their worst mood. This training helps our staff to convert even your angriest customer into a loyal fan of your company.
Your Business Process, Our Industry Expertise
With a mix of technology and industry knowledge, our call center and customer support services lets you gain the ability to get your work done and increase your company’s bottom line - without having to hire qualified or trained professionals. At EdithPro, our call center and customer support outsourcing services include;
Customer Support Services
- Inbound customer service calls
- Pre-sales and post-sales support
- Phone order taking
- Phone technical support
- Telemarketing
- Industry specific staff
- Customer psychology experts
- Service available 24/7
Live Chat Support Services
- Website live chat answers to queries
- Pre-sales leading up to sales
- Post sales support
- Convert website browsers into customers
- Industry specific staff
- Certified professionals
- Service available 24/7
Email Support
- Replies to your product questions
- Answering technical details about a product
- Tracking orders and delivery coordination
- Updates or cancellations
- Dealing with customer complaints
- Articulate Email responses with guaranteed response time
- Service available 24/7
Helpdesk Support
- Technical support
- First line and second line
- PC and networking support
- Certified technical professionals
- Service available 24/7
Appointment Setting Services
- Lead generation
- Lead validation
- Warm transfers
- Appointment scheduling
- Email support
- Live chat support
- Service available 24/7
Social Media Support
- Monitor social media accounts
- Answer direct message queries
- Respond to comments
- Industry specific staff
- Service available 24/7
Key Differentiators
Many businesses are facing a growing skill gap and are not fully equipped to meet the complexities of today’s work trends. Regardless of industry type, our call center and customer support services help you and get easy access to skilled workforce in a short time frame. Companies, who are looking to maximize efficiency, use our services to enhance their operations. With our services you can;
❖ Get professionals with thorough industry knowledge
❖ Save time on training in-house staff
❖ Get 100% customer satisfaction as business expands
❖ Get round the clock service to successfully meet project demand
❖ Reduce your staff, HR, payroll and other admin overhead
❖ Get access to latest technologies at no additional cost
❖ Access to fully equipped and secured IT infrastructure
Your advantages of using our customer support services?
❖ Access to Highly-Skilled Talent
As your trusted call center and customer service provider, we help you with a highly skilled and expert team of professionals to handle your clients. Our staff are well trained to understand your customers' minds, answer their questions in an appropriate manner, which acts as a driving force that builds your brand reputation.
❖ Reduce Overheads and Increase Profits
Companies are constantly evaluating their business models to address their shrinking profit margins. By using our call center and customer support services, you get instant access to qualified professionals. Our business models are tailored to help you save as much as 70% on overhead expenses.
❖ Access to The Latest Technology
As a call center outsourcing company, we make use of the latest technology to serve your customers. You can rely on your provider to provide the necessary solutions and tech to help improve your business operations. In this manner, you too can stay on top of end-user demands while using technology more effectively.
❖ Tailored Solutions
Using a call center with highly qualified customer support agents is no longer a luxury, but a necessity for companies, today. Companies have to stay resilient during a crisis, to keep up with the fast-paced world of technological advancement and fierce competition. As your reliable call center and customer support partner, we deliver tailored solutions suitable to your company giving you a competitive advantage.
❖ Improved Customer Satisfaction
We take our responsibilities seriously especially when it comes to our clients. We've been given a 97% positive service rating by customers. Our call center and customer support professionals are here to take care of your projects and we work hard to find new ways to make your experience with us nothing but exceptional.
❖ Greater Productivity and Efficiency
It is possible that you feel that some areas of your company’s customer care/call centers, need to be reworked upon. Call center outsourcing allows your company to get highly skilled employees, allowing you to maximize the benefits and focus on more important things for you to take your business to the next level. With better efficiency and higher productivity, your company and your clients can both benefit.
Ready to Get Started?
Book a free consultation today to explore the possibilities.
Ready to discuss your requirements?
Get in touch with us to find out how we can help your business achieve its goals. We have helped 100’s of companies small to large, since our inception in 2013.
